HC The Hip ComplexSeries™

Privacy Policy

How The Hip Complex Series™ handles your personal data.

1. Introduction

The Hip Complex Series™ ("we", "us", "our") is operated by Dr. John Gravenall and is committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We collect personal data when you submit an enquiry via our contact form. The data we collect includes:

  • Name — so we can address you correctly and respond to your enquiry.
  • Email address — so we can respond to your enquiry and provide information about courses, programmes or speaking bookings.
  • Interest type — which course, programme or service you are enquiring about (e.g. Clinician Course, Patient Programme, Performance Course, Speaking Booking).
  • IP address — collected automatically for security, anti-bot protection and rate limiting.
  • User agent — browser information collected automatically for security purposes.

We do not collect personal data through any other means unless you contact us directly by email.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent (Article 6(1)(a) UK GDPR) — you voluntarily submit your details through the contact form, constituting consent to process your data for the purpose of responding to your enquiry.
  • Legitimate interests (Article 6(1)(f) UK GDPR) — we have a legitimate interest in responding to enquiries, providing information about our services, and protecting our website from abuse.

4. How We Use Your Data

We use your personal data to:

  • Respond to your enquiry and provide information about courses, programmes or speaking availability.
  • Inform you about future live course dates and online programme releases (only if you have expressed interest).
  • Protect our website from automated submissions, spam and abuse.
  • Maintain records of enquiries for business purposes.

We do not use your data for profiling or automated decision-making.

5. Data Storage and Security

Your data is stored securely on our web server. Enquiries are stored in a local database with restricted access. We implement the following security measures:

  • CSRF protection on all form submissions.
  • Rate limiting to prevent automated abuse.
  • Honeypot and time-based anti-bot checks.
  • Server-level access controls and data directory protection.

Your data is not shared with any third-party services or marketing platforms.

6. Data Retention

We retain enquiry data for a maximum of 24 months from the date of submission, after which it is automatically deleted. If you request that your data be deleted sooner, we will action this without delay.

7. Cookies

We use only essential cookies necessary for the website to function. No analytics, tracking or advertising cookies are set unless you provide consent via our cookie banner. For full details, please see our Cookie Policy.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access — you can request a copy of the personal data we hold about you.
  • Right to rectification — you can ask us to correct inaccurate or incomplete data.
  • Right to erasure — you can ask us to delete your personal data.
  • Right to restrict processing — you can ask us to limit how we use your data.
  • Right to data portability — you can request your data in a structured, machine-readable format.
  • Right to object — you can object to our processing of your data.
  • Right to withdraw consent — you can withdraw your consent at any time.

To exercise any of these rights, please contact us at info@hipcomplex.co.uk.

9. Data Sharing

We do not sell, rent or share your personal data with third parties. Your data is used solely for responding to your enquiry and communicating about our services. We will only disclose your data if required to do so by law.

10. International Transfers

Your data is stored on servers located within the United Kingdom. We do not transfer your personal data outside the UK.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend reviewing this page periodically.

12. Contact

If you have any questions about this privacy policy or how we handle your data, please contact us:

Last updated: 23 June 2026

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